A Message from Bonnie
Back in my Short North days, a former
associate would often defer to me with the comeback “Well, it is
YOUR name on the door.” Eventually, I turned this
into my catchphrase, reminding others that after all, “it is MY
name on the door” (and every basket, for that matter.)
Although the phrase was originally
created in jest, it has since become my biggest motivator to make
sure that all of our work is top-notch.
Soon after, we developed a guarantee
that we now place in every basket to ensure the recipient is pleased.
In an effort to share credit, we also
have our associates sign the back of each “brand promise” for the
gifts they make. In addition to building customer trust and adding a
personal touch to each basket, this has given me a snappy retort to
all the good-natured “Your-name-on-the-door” teasing from my
associates: “Well, it is YOUR signature on the
guarantee.”
At Baskets by Bonnie, we are determined
to go above and beyond to make sure every customer and recipient is
satisfied with our work.
You have OUR word on it!